SunStill (VeryWellness Inc.)
Address: 2544 Weston Rd, Unit #550, North York, ON M9N 2A6
Contact Email: [email protected]

Date: July 15, 2024

Returns & Exchanges Policy

At SunStill, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, you may return or exchange it under the following conditions:

Return and Exchange Period

You may return or exchange items within 30 days of receipt.

Condition of Items

Items must be returned in their original condition, unused, and with all original packaging and tags attached.

Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for return or submit a form on here. We will provide you with further instructions.

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.

Exchanges

To exchange an item, please follow the same process as returns. Indicate the item you wish to receive in exchange. We will process the exchange once we receive and inspect the returned item.

Shipping Costs

• Customers are responsible for return shipping costs, unless the item is defective or we made an error with your order.
• Original shipping charges are non-refundable.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at [email protected] or by submitting a form here. We will arrange for a replacement or a full refund, including return shipping costs.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Final sale items

Contact Us

If you have any questions or need assistance with a return or exchange, please contact us at:
Email: [email protected]